Frequently Asked Questions
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What are they made of?
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They are made of bronze as the raw material, based on a unique formula the color will change over time.
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What should I do if oxidation occurs?
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Oxidation is normal and contributes to the unique patina. However, if you notice patches you don't like, you can use the matte side of the OPI Buffer to polish them, followed by the smooth side to even out the color.
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How do I clean my statue?
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Avoid extreme temperatures and high humidity. Use a soft brush or microfiber cloth for dusting. Do not use chemicals or cleaning solutions. If oxidation occurs, you can use OPI Buffer.
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Will its patina keep changing?
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Yes, there will be more noticeable changes in the first month. As time goes on, the patina will change at a slower pace and maintain its appearance for longer.
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How can I develop a beautiful patina?
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First, try to keep your hands dry and clean while handling the item, as excessive sweat can affect the development of the patina. Second, consider wearing cotton gloves while handling the piece. This will enhance the patina's luster, prevent it from darkening, and keep your hands from retaining the copper's smell.
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Will I receive a product exactly like the photo?
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We strive to ensure that what you receive closely matches the photo, but as handmade items, we cannot guarantee a 100% exact match. Minor variations in color may also occur due to temperature changes during shipping, which is normal.
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Can I keep them outside?
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Yes, they can be carried with you. However, like anything left outdoors, they will change due to sunlight and harsh weather conditions.
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About Products
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How much does it cost to ship internationally?
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All items come with free shipping on order over $100 USD. If the amount is below this threshold, the shipping cost will be calculated based on your specific location.
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How long would I receive my package?
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Once you place an order on our website, we will ship your order within 48 hours (NOTE: Orders with back-ordered items may take longer to ship). Packages are typically delivered within 7-14 business days. Freight shipping may experience extended delivery times.
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How do I track my order?
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Once an order has been shipped out, an email with the tracking number will be sent to your inbox.
You can also login to your account on our website and track the order in your order history(Please register an account before you place an order if you want the order to be shown in your account).
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How do I make a return?
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Simply get in touch with our customer service representative by sending us your ticket in your account via support@luckoncraft.com Indicate which item(s) you would like to return and the reason for your return. We’ll get back to you within 48 hours.
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What should I do if I never receive my package?
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If you have not received your package within the estimated delivery time, please contact us via support@luckoncraft.com and provide your order number. We will investigate the shipping status for you.
Don’t worry, if we confirm that your package is lost in transit, you may request a refund or a reshipment.
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